My Cart

Close

Free domestic shipping on orders over $40

learn more

We currently offer a limited assortment

learn more

Frequently asked questions

learn more

Shipping information

learn more


Return Policy

RETURNS

We do not offer returns. We only offer a refund or exchange if the item is broken. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Policy does not apply to missing puzzle pieces. If you are missing a puzzle please, please fill out this form

Please do not send your purchase back unless you have been instructed to do so by our Customer Service Department.

REFUNDS

If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@mudpuppy.com.