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Return Policy

RETURNS

We do not offer returns. We only offer a refund or exchange if the item is broken. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Please do not send your purchase back unless you have been instructed to do so by our Customer Service Department.

REFUNDS

If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@mudpuppy.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@mudpuppy.com.