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Frequently Asked Questions

Orders & Shipping

Most orders ship out in 3-5 business days (Mon-Fri) after your order is received. Once it's shipped out, you will get a shipping confirmation with tracking. UPS delivery is typically 2-3 days. Learn more about shipping by clicking here. Mudpuppy is not responsible for UPS ground service delivery schedules after orders leave our fulfillment center. If there are issues with your shipment please contact UPS customer service.

If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email help@mudpuppy.com and include a picture of the puzzle along with the puzzle name and ISBN. We only send replacements for items reported as damaged/missing due to manufacturing defects within the continental United States for the same title. We cannot offer international shipment and we cannot send replacement puzzles if you lost pieces while assembling the puzzle, or if a tiny human got a hold of your piece(s) or fur baby ate it. Please take the time to look around wherever the puzzle was assembled thoroughly (check the vacuum cleaner or your uncle Ted's sweater - you'd be surprised!) before sending an email.

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.

Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.

We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. If your order has shipped out, you can attempt to contact UPS directly to make changes to your delivery.

Yes! Please add your gift message in the cart by clicking on the "ADD A GIFT MESSAGE" link below the item list and then typing your message. You must limit your message to 130 characters. You will not be able to view or change the gift message during checkout. You will have to return to the cart to make any changes. Your gift message will show in your order confirmation and on the package slip (price will not show on the package slip). We cannot edit or add gift messages once the order has been placed.

We do not offer returns as stated in our cancellation and return policy. We only offer a refund or exchange if the item is broken. Please do not send your purchase back to the warehouse.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.If you purchased from another retailer (including Amazon), please reach out to that retailer for returns or exchanges. Please note this does not apply to missing pieces.

We only offer a refund or exchange if the item is broken. Please send us an email and we will assist you! Please note this does not apply to missing pieces.

If you sign up for our newsletter you will get 10% off your first order! We run seasonal promotions that are announced first by email. All of our discount offers and email promotions have terms & conditions that you can review here.

mudpuppy.com only ships within continental United States. We cannot ship to P.O. boxes or FPO/APO/DPO. Most orders are processed in 3-5 business days and are then shipped from our Illinois warehouse via UPS.

Account

You can click the little icon in our top navigation next to the search icon or you can click here to create an account..

After signing up, you can earn 1 point for every dollar spent on mudpuppy.com. You can redeem your points on future purchases. We have a whole page dedicated to the details of our rewards program. You can find the page by clicking here.

If you forgot your password or want to change it, you can reset it on the login page.

Wesbite

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by email help@mudpuppy.com. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue in your email, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.

You can read our full statement about accessibility here.

If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at help@mudpuppy.com.

To learn more about our privacy and what data we do and do not collect, please click here.

Please be sure to read our terms & conditions before placing an order. By placing an order, you agree to our terms & conditions.

Product

Please sign up for "notify me when available" which you can find on any product page underneath the Sold out button to be the first to know when a product comes back in stock.

Most of our products are manufactured in China unless otherwise stated on the product page.

Click here to learn more about safety info & tests.

To submit your artwork for consideration, please e-mail a letter and pdf files to submissions@galison.com. We will contact you if a suitable project arises. Thank you for your interest in working with us.

Business

You can find all the information about wholesale here.

You can read all about private label and how to submit a request here.

Yes, and you can view and download our digital catalogs here.

If your question was not answered above, feel free to email us at help@mudpuppy.com and we will get back to you as soon as possible!