Hi Lisa,
Thank you for your kind words.
We are so sorry to see that you are missing a piece from your Music Cats puzzle.
Please allow 2-3 business days for a response from help@mudpuppy.com. We will respond to your message in the order it was received. If you have not received a response at the end of 3 business days, please follow the instructions below:
1) Check your email Spam inbox or adjust your email settings as our response can be misinterpreted as spam mail
2) Create a new message thread; do not reply in the same message as this will cause your message to be received at the most recent date sent.
3) Carbon Copy (CC) an alternate email address you wish to be contacted in the event of an email delivery failure.
We appreciate your patience and value your business.
Customer Service Hours:
Monday-Friday 9am - 5pm EST
Best,
The Mudpuppy Team